1. Ticket Logging:
• Customer calls → Create ticket in CRM.
2. Response Time:
• Respond within 24 hours.
3. Onsite Visit:
• Diagnose issue → Fix or escalate.
4. Preventive Maintenance:
• Monthly/Quarterly check.
• Clean system, update software.
5. Ticket Closure:
• Solve issue.
• Add notes & report in CRM.
• Get customer confirmation.